Event Policy
This Agreement sets out the terms under which Decorashaan ("we," "our," or "us") provides wedding and event décor services to the client ("you" or "client"). By booking with Decorashaan, the client agrees to abide by the following terms and conditions:
1. Venue Items and Third-Party Responsibility
* Decorashaan is not liable for issues related to venue-owned items, incorrect venue measurements, or any products/services supplied by third-party vendors.
* Clients are responsible for confirming all venue rules, restrictions, and specifications with the venue management prior to the commencement of Decorashaan's setup.
2. Outdoor Events and Weather Conditions
* Decorashaan is not responsible for accidents, damage, or liabilities caused by adverse weather conditions (e.g., rain, wind, heat, storms).
* If weather damages Decorashaan's products, the client is fully responsible for repair or replacement costs.
* We reserve the right to relocate or modify outdoor setups indoors if weather conditions make it unsafe or impractical.
* Refunds or adjustments will not be provided if décor is affected by weather
3. Setup Time and Delays
* Setup and pack-down will be scheduled according to the times provided by the client and/or venue.
* If access is delayed, restricted, or changed without prior notice, additional charges will apply based on the job complexity, staff hours, and delayed time.
* The client is responsible for any extra fees charged by the venue due to overtime or extended access requirements
4. Job-Ready Area and Accessibility
* Clients must ensure a clear, job-ready area for setup and breakdown, including proper access (e.g., elevators, loading docks, parking).
* Additional transportation or logistics costs due to restricted access (stairs, distance, multiple load-ins) will be charged to the client if not mentioned during booking.
5. Modifications and Product Use
* Additional charges apply if décor needs to be moved or modified due to unforeseen circumstances (e.g., weather, venue changes), subject to staff availability.
* All modifications and confirmations should be finalised at least 30 days before the event. No major changes will be accepted if the event is less than 30 days away.
* Major changes to the booking cannot reduce the confirmed quoted amount by more than 10%. Add-ons are welcome at additional cost.
* Décor items may have been previously used in other events; while cleaned and maintained, items are not guaranteed to be brand new.
6. Inspiration Photos
* Any inspiration or reference photos provided by clients will be used as conceptual guidance only.
* Clients should confirm actual items with their assigned stylist to ensure expectations align with available décor inventory.
7. Invoice Modifications and Payment Terms
* Major invoice changes must be requested at least 30 days prior to the event.
* A 30% deposit is required to secure your booking date. Deposits are non-refundable.
* Final payment must be made in full 14 days before the event date.
* If payment is not received by the deadline, Decorashaan reserves the right to cancel services without notice, and the booking date may be released to other clients.
Non-Payment and Late Payment Clause:
In the event that Decorashaan completes your event setup with goodwill ("open heart") and payment has not been received as agreed, the full payment must be made immediately after setup completion.
If payment remains outstanding:
• An admin fee of AUD $200 will be charged every 15 days until payment is made in full.
• A 12% annual interest will be applied to the outstanding balance, calculated daily.
• All legal and recovery-related charges incurred by Decorashaan in the process of collecting overdue payments will also be added to the client's invoice.
• Decorashaan reserves the right to recover all reasonable costs associated with debt recovery or legal proceedings.
8. Cancellation and Refund Policy
Cancellation Charges:
* 6 or more months before the event – 30% of the deposit will be forfeited.
* 3 or more months before the event – 40% of the total amount will be charged.
* Less than 3 months before the event – 50% of the total amount will be charged.
Rescheduling Policy:
* Events rescheduled within 180 days of the original date may transfer payments to the new date.
* Any price changes between the original and new date will apply.
* Once the deadline for changes has passed, any removed services or products will not be eligible for refunds.
9. Client Responsibility for Damages
* The client is liable for any damage, theft, or loss of Decorashaan products caused by guests, children, venue staff, or weather during the event.
* Replacement costs will be invoiced at the full market value of the item.
10. Photography, Marketing & Branding
* Decorashaan reserves the right to photograph décor setups for marketing and promotional purposes (social media, website, brochures).
* Clients who wish to restrict photography must notify us in writing at least 14 days prior to the event.
11. Governing Law and Disputes
* These Terms and Conditions are governed by the laws of Australia and New South Wales (NSW).
* Any disputes will be resolved in the courts of New South Wales, including NCAT.
* In case of disputes, any discounts or special offers will be void, and the full standard fees will apply.
12. Agreement
By paying the deposit and confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.